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For emergencies, evenings, weekends, and holidays, call 732-251-2121.
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High consumption - If you notice an increase in your consumption, we suggest you check for possible leaks. One way to check would be to take a reading from the water meter before you retire to bed, allowing no one to use the water through the night. When you awaken, and before any water is used, take another reading. If there has been consumption while you were asleep, there is the possibility of a leak. You may want to check the toilets; running toilets can use a significant amount of water (the most common reason for high water bills is a leaky toilet).
Zero consumption - It is important to contact our office if you should receive a bill indicating a zero consumption reading. This could indicate a possible problem with the meter. If the problem is not corrected, a large water bill may result when an actual inside reading is obtained.
A final meter reading appointment must be scheduled at least 5 days prior to closing and is scheduled between the hours of 8:30 am to 12 pm.
View final meter reading procedures (PDF).
Payments should be made payable to:
Spotswood Utility Department77 Summerhill RoadSpotswood NJ 08884-1233
Please return the payment stub along with your check. Be sure to include your account number or property location if you are not sending your payment stub with your check.
Any customer that disputes a bill rendered by the utility for water shall bring the disputed bill to the attention of the Borough Collector within 15 calendar days of the due date of the bill. Said dispute shall be presented to the Office of the Borough Collector in writing, stating the exact portion of the bill that is in dispute and the reasons why the bill is in dispute.
Upon receipt of a disputed bill claim by a customer, the Borough Collector shall present a temporary estimated bill to the customer which shall be computed on the basis of the average usage during the preceding twelve-month period or the usage during the same period of time in the preceding year, whichever, in the estimation of the Borough Collector, presents a more accurate estimate. The customer shall pay the amount of the temporary estimated bill within the same time limits for payment of the original bill.
The Borough Collector shall investigate the bill dispute presented by the customer and shall receive whatever supporting evidence the customer may wish to present and shall determine whether the disputed bill is valid or invalid in whole or in part. In the event that the Borough Collector determines that any or all of the disputed bill is due and that amount exceeds the amount paid by the customer under the temporary estimated bill, the difference shall be paid by the customer within 14 calendar days after notification in writing by the Borough Collector. After said 14 calendar day period, the bill shall be classified as delinquent. All billing disputes must be in writing within 15 days of the due date of the bill. Be sure to compare all billed readings with your inside meter.
If payment is not received by 33 days of the billing date, interest is calculated from the billing date to the payment date at 8% up to $1,500 and 18% over $1,500.
Residential user is defined as to include all structures, buildings, mobile homes, apartment buildings, or garden apartments which are designed or used primarily as the residence or sleeping place of the owner or occupant thereof.
The Borough of Spotswood Water Department would like to share some basic tips to help protect meters and pipes throughout the winter:
No, this is considered an unheated area and the meter should be covered with an insulating material and heat tape should be used to protect it from freezing.
Use a hair dryer or heating pad to thaw slowly. Never use an open flame.
Wrap cloths around the frozen pipe and soak it repeatedly with hot water.
If these alternatives fail after a reasonable amount of time, contact a plumber for assistance.